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Sailia automatically creates customer records when people book activities or make purchases. The customer dashboard gives you a central place to view profiles, track booking history, and manage account details.

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Customer dashboard

The customer dashboard lists all customer accounts in your system. From here you can:
  • Search by name or email to find a specific customer
  • View booking history to see all past and upcoming reservations
  • Check membership status to see if a customer has an active membership or activity pass
  • View waiver status to confirm whether required waivers have been completed

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Customer profiles

Each customer profile includes:

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Customer accounts

Customers can create an account on your booking page. With an account, they can:
  • View their upcoming and past bookings
  • Manage their membership and activity passes
  • Complete waivers before attending an activity
  • Upload a profile image
  • Save their details for faster checkout
Encourage customers to create accounts to speed up repeat bookings and simplify waiver management.

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Linking customers at the POS

When processing a POS sale, you can link the transaction to an existing customer account. This ensures the booking appears in their history and any membership discounts are applied automatically. If the customer does not have an account, the POS creates a booking with the attendee details you enter. The customer can later create an account to claim their booking history.

Waivers

Collect signed waivers and documents from customers.

Memberships and passes

Manage customer memberships and prepaid passes.