Managing bookings

View, edit, and manage customer bookings across all sales channels.

All bookings — whether made online, through the point of sale, via the Adventuro marketplace, or the API — flow into a single bookings dashboard. From here you can track every reservation, update attendee details, process cancellations, and monitor payment status.

Bookings dashboard

The bookings dashboard gives you a unified view of all reservations. You can filter by:

• Date range — view bookings for a specific day, week, or custom period
• Activity — narrow down to a specific course, hire, or event
• Status — filter by confirmed, pending, cancelled, or waitlisted
• Payment status — find bookings that are paid, partially paid, or unpaid

Each booking entry shows the customer name, activity, session date and time, number of attendees, and payment status at a glance.

Booking details

Open any booking to see the full details:

Field	Description
Customer	The customer’s name, email, and account details
Activity	The booked activity, session date, and time slot
Attendees	Names and details of all participants
Payment	Payment method, amount, and status
Add-ons	Any optional extras included in the booking
Waivers	Completion status of any required waivers
Discount	Any discount codes or membership discounts applied

Edit a booking

From the booking details, you can:

• Add or remove attendees — adjust the number of participants on a session
• Change the session — move a booking to a different date or time slot (subject to availability)
• Update attendee details — correct names, contact information, or custom field responses
• Add notes — attach internal notes visible only to your team

Changes to a booking do not automatically trigger a notification to the customer. Use workflows to set up automated update emails, or manually resend the confirmation.

Cancel a booking

To cancel a booking:

1. Open the booking from your dashboard.
2. Select Cancel.
3. Choose whether to process a refund — full, partial, or none.
4. Confirm the cancellation.

Cancelled bookings free up the session capacity immediately. If a waitlist exists for the session, the next customer is notified automatically.

Resend confirmation emails

You can resend booking confirmation emails at any time from the booking details. This is useful when a customer did not receive the original email or needs the details forwarded to another address.

Booking sources

Each booking is tagged with its source so you can understand where your reservations come from:

Source	Description
Online	Booked through your online booking page
POS	Created through the point of sale
Adventuro	Booked through the Adventuro marketplace
API	Created programmatically through the Sailia API

Related guides

Online bookings

How customers book through your online booking page.

Payments and Stripe

Process refunds and manage payment status.